Refund policy

We want you to get your document without hassle. Last updated 2 November 2026.

Money-back guarantee

If a government authority rejects a photo you bought from us for a reason our tool checks, we'll refund you in full. This covers photo size, head size and position, background, lighting, sharpness and expression.

Request a refund within 30 days of receiving the rejection, and within 6 months of your purchase. Email support@snaptosubmit.com with the email address you paid with and a copy or screenshot of the rejection notice.

Download problems

If you paid but couldn't download your photo, contact us and we'll send it or refund you.

What isn't covered

• Rejections for reasons unrelated to the photo, such as missing documents or eligibility.
• Photos where a confirmation was not true, for example glasses or filters were used, or the photo was edited after download.
• Documents where we tell you a studio photo is required.

How refunds are paid

Refunds go back to your original payment method through our payment provider. They usually appear within 5 to 10 business days, depending on your bank.